No. Houi isn’t a care agency and doesn’t provide care directly. We offer structure, introductions, and ongoing guidance to help families and independent carers move forward with clarity.
How Support Typically Looks
Houi Light
Simple, reliable help for everyday care needs.
Houi Core
Balanced support for when care becomes part of daily life.
Houi Elevated
Enhanced support for changing or more involved care needs.
Houi Light
Simple, reliable help for everyday support.
Typically suits situations where support involves:
⦁ Companionship and supervision
⦁ Help around the home (light cleaning, laundry, meals)
⦁ Errands or outings
⦁ Prompting or reminders (e.g. meals, hydration, routines)
Often suitable where care tasks are non-clinical and can be agreed between families and carers without specialist qualifications.
Houi Core
More involved support as care becomes part of daily life.
Typically suits situations where support may include:
⦁ Regular personal care (e.g. washing, dressing, mobility support)
⦁ Ongoing routines and structured days
⦁ Supporting individuals with physical or cognitive challenges
⦁ Greater responsibility and consistency
Often suited to experienced care assistants where trust, continuity, and confidence matter.
Houi Elevated
Enhanced support for complex, changing, or higher-risk needs.
Typically suits situations where support may involve:
⦁ Complex personal care
⦁ Medication support (as agreed and appropriate)
⦁ Advanced mobility or condition-related needs
⦁ Multiple considerations or changing circumstances
Often suited to highly experienced carers or professionals, depending on the situation and agreements made.
Levels of Support are guidance only. Houi does not assess care needs, assign levels, or set rates. Regulated care is delivered by independent carers or providers, with expectations and pricing agreed directly between families and carers.
OUR VALUES
What Care Means to Us
At Houi, care isn’t just a service. It’s something that should be felt.
People Before Process
Care works best when people feel seen, heard, and respected.
Clarity You Can Rely On
Plain language, honest communication, and no unnecessary complexity.
Designed Around Real Life
Flexible, thoughtful support that fits the way people actually live.
FAQS
Questions that often come up
Straight answers, in plain language.
Do you offer an initial conversation?
Yes. We start with a no pressure conversation to understand your situation and explain possible next steps.
How quickly can care start?
Timing depends on your location, availability, and preferences. Once you get in touch, we’ll talk through what options may be available.
Can I speak with a carer before deciding?
Absolutely. Speaking directly helps everyone get a feel for what’s right before moving forward.
Do you cover my area?
Share your postcode and we’ll let you know what availability looks like nearby.
Is Houi a care agency?
I’m a carer - how do I join?
Head to ‘Join Houi Hive’ to apply. We’ll guide you through each step along the way.
How will Houi support me from the start?
We help you get from “I’m not sure where to start” to clear next steps – without having to figure everything out on your own.
What if I need to change or pause care later?
That’s okay, care needs often evolve. You can reach our support team anytime via support@houi.app to talk things through and explore what adjustments might make sense.
If This Way of Care Feels Right to You
Whether you’re looking for care or offering it, Houi is built for people who value clarity, dignity, and human connection. We’re here to support thoughtful decisions, honest conversations, and care that fits real life.