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Privacy Policy

Last updated: 18/12/2025

This Privacy Policy explains how Houi (“Houi”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you access or use the Houi website, platform, and related services (“Platform”).

Houi is committed to protecting your privacy and handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Definitions

“Personal data” means any information relating to an identified or identifiable natural person, as defined under UK GDPR.

1. Who We Are

Houi operates a care-matching and facilitation platform that enables Families and independent Caregivers to connect.

Houi does not provide care services and does not act as an employer, agency, or regulated care provider.

For data protection purposes, Houi is the data controller of personal data processed through the Platform.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide

  • Name

  • Email address

  • Phone number

  • Account login details

  • Profile information (such as experience, availability, and preferences)

  • Communications sent via the Platform

  • Payment-related contact details (excluding full card details)

2.2 Information Collected Automatically

  • IP address

  • Device and browser information

  • Usage data (pages visited, interactions, timestamps)

  • Cookies and similar technologies

2.3 Verification Information (If Applicable)

Where requested or voluntarily provided:

  • Identity documents

  • DBS documentation or confirmation

Any verification information collected is limited in scope and handled securely.

3. How We Use Personal Data

We use personal data for the following purposes:

  • To provide and operate the Platform

  • To facilitate introductions between Families and Caregivers

  • To manage accounts and user communications

  • To process platform-related payments

  • To improve functionality and user experience

  • To prevent misuse, fraud, or security issues

  • To comply with legal or regulatory obligations

Houi does not use personal data to assess care needs, make care decisions, or supervise care delivery.

4. Legal Bases for Processing

We process personal data under the following legal bases:

  • Contractual necessity – to provide the Platform and related services

  • Legitimate interests – to operate, secure, and improve the Platform

  • Legal obligations – where required by law

  • Consent – where explicitly requested (e.g. marketing communications)

5. Sharing Personal Data

We may share personal data with:

  • Other users, where necessary to facilitate introductions

  • Service providers (such as hosting, analytics, or payment processing providers)

  • Professional advisers (legal, accounting)

  • Authorities where required by law

We do not sell personal data.
We do not share personal data for unrelated marketing purposes.

6. Payments

Payments made through the Platform are processed by third-party payment providers.

Houi does not store full payment card details.

Payment providers process data in accordance with their own privacy policies and applicable laws.

7. Verification & Safeguarding Data

Any identity or DBS-related information:

  • Is requested on a limited, discretionary basis

  • Is not relied upon as confirmation of suitability

  • Does not constitute vetting, endorsement, approval, or assessment

Any verification indicators displayed on the Platform are informational only and do not represent certification or approval by Houi.

Users remain responsible for conducting their own checks and due diligence.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Platform

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our Terms and Conditions

Data may be retained for longer where required by law.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of data (where applicable)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

Requests can be made using the contact details below.

10. Data Security

Houi implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures include access controls, encryption where appropriate, and secure infrastructure practices.

While we take data protection seriously, no method of transmission over the internet or electronic storage is completely secure.

11. Cookies

Houi uses cookies and similar technologies to:

  • Enable platform functionality

  • Analyse usage

  • Improve performance

Users can manage cookie preferences through their browser settings.

12. Third-Party Links

The Platform may contain links to third-party websites or services.

Houi is not responsible for the privacy practices of third parties. Users should review third-party privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Platform after updates are published constitutes acceptance of the revised Privacy Policy.

14. Contact

For data protection and privacy-related enquiries, contact:

Email: support@houi.app

We will respond to all legitimate requests in accordance with applicable data protection laws.